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GENERAL DUTIES:

• Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems.
• Designs, documents, and implements server solutions, along with supporting enterprise technologies.
• Configure and manage Linux operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Optimize system operations and resource utilization and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Use your scripting and orchestration knowledge to automate tasks across an enterprise enclave.
• Collaborate with other teammates to brainstorm about the best way to tackle some of the more complex problems.

REQUIRED QUALIFICATIONS:

• Well-rounded: You appreciate the opportunity to work across multiple technologies.
• Driven and have a desire to grow your career and take your infrastructure skills to the next level.
• Wherever possible, you look for ways to automate manual processes to increase productivity.
• Possess an instinct for troubleshooting and the inability to give up (at least until the problem is solved).
• Possess the ability to communicate with just about anyone in a language they understand. (This is a user-facing role and you will be working with a highly technical team.)
• At least 3 years of experience working with IT concepts and fundamentals.
• Experience with Linux operating system environments.
• Experience working with Networking technologies and TCP/IP protocols; understanding, analyzing, troubleshooting.
• Experience with Windows or Linux configuration management, system administration, and troubleshooting.
• Experience working in a support, service desk, or customer service role.
• Strong willingness to learn new technologies.
• BS in Computer Science, IT, IS, or equivalent area of technical study (An additional 4 years of IT experience can substitute for a BS Degree).

DESIRED QUALIFICATIONS:

• Hands-on experience with virtualization technologies (e.g. VMWare, Zen, Citrix, KVM).
• Hands-on experience with storage technologies/protocols (e.g. NetApp, LUNs, Fibre Channel, CIFS, NFS).

CLEARANCE:

• Full Scope Polygraph minimum