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GENERAL DUTIES:

• Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments.
• Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures.
• Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products.
• Provide desktop, laptop, and tablet computer technical support to USCP users.
• Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations.
• Prepare computer equipment for reuse, refresh, or disposal property as approved by USCP personnel.
  

REQUIRED QUALIFICATIONS:

• Implement, maintain, test, and administer standardized desktop, laptop, and tablet hardware, software, and network configurations and troubleshoot the USCP’s distributed computing environment.
• Prepare computer equipment for reuse, refresh computer equipment as part of the Capital Equipment Refresh Program (CERP) or dispose of computer equipment as part of standard property processes.
• Bachelor Degree in Computer Science, Information Technology, or Engineering (Equivalent experience may be substituted for education)
• Current industry certifications desired.
• Five (5) or more years of experience in program of similar scope, type, and complexity
• Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network and standalone environments.
• Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
• Ability to analyze and assess customers’ service requests and provide prompt technical solutions.
• Must have experience working with Microsoft Windows (Windows 7 and Windows 10) and Microsoft Office (MS Office 2016) and general Exchange/Outlook support.
• Knowledge and experience in utilizing trouble-ticketing software for opening/closing tickets.
• Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms.
• Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
• Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees.
  

DESIRED QUALIFICATIONS:

• Ability to contact and effectively communicate with customers by telephone, electronic communications, or in person.
• Ability to provide technical support via phone for customers assigned to locations outside the Washington DC Metro area.
• Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations.
  

CLEARANCE:

• US Citizenship required